Frequently Asked Questions
Orders
To update your shipping address, please contact us right away at contact@thearvey.com or call +84 963 395 763 Ext. 1 (preferred), and provide your order number along with the correct shipping address. While we cannot guarantee that the change can be made, we will do our best to accommodate your request.
Once an order has been placed, we’re unable to make any changes. If you'd like to cancel the order and create a new one, please reach out to us by email or phone as soon as possible, and we’ll do our best to assist you.
We’re excited to let you know that gift cards are coming soon! Get ready!
We're working on offering both gift messaging and gift wrapping services, and we truly appreciate your patience as we enhance these options! In the meantime, all orders are treated as gifts—our packing slip excludes pricing, and if your name is included in the billing details, the recipient will know who the gift is from.
Thank you for considering us! Please email us at contact@thearvey.com for assistance with your large order.
We want you to be completely satisfied with your purchase from thearvey.com. If you're not fully happy with your order, we offer a refund or exchange on UNOPENED AND UNUSED, full-priced items within 30 days of your purchase date. To initiate a return, please start contact email contact@thearvey.com. For assistance with an even exchange, feel free to email us directly. Please note that custom gift sets and sale products are final sale and cannot be returned or exchanged. Additionally, items ordered online cannot be returned to The Arvey store at this time.
We sincerely apologize for the inconvenience! Please email us a photo showing the damaged items along with your order information, and we’ll be happy to assist you further. After sending the email with the photos, you can safely dispose of the damaged items.
Shipping
Our headquarters is based in Nam Dinh, Vietnam. We adhere to the highest quality and regulatory standards in our manufacturing, and our candles are proudly hand-poured in the world.
Our processing times are 1-2 business days depending on volume. Processing times reflect the time to pour candles, package, and prepare orders for shipping. Once the label is created for your order you receive an update via email with the tracking information. Normally the tracking number will need some time to update so please give it at least 24 hours to give an accurate ETA.
Most orders process within 1-3 business days. Please note: During high volume periods (Sales & Holidays), processing times may increase. Once shipped, depending on your shipping method and location you can receive the order within anywhere from 1-6 business days. Please visit our Shipping Info Page for further info at Shipping Page
Normally tracking information can take anywhere from 24-48 hours to update accurately. This timeframe can be extended during the holiday season. If it has been 6+ business days past your shipment date without any tracking update, please contact us via email and we are happy to assist further.
Our apologies to hear you are having trouble with delivery. Please check surrounding areas or neighbors for packages. We do see that sometimes the carrier is able to redeliver within 24-48 hours. We ask to give it at least 48 hours to turn up and if you do not receive the package, please reach out to us at contact@thearvey.com for next step
Products
Our candles are phthalate, paraben, soy and sulfate free, vegan and we do not test on animals. Our wax is a proprietary coconut blend made of sustainably farmed coconuts and not only burns up to 90% cleaner than its 100% soy wax counterpart, but it also maintains the integrity and maximum volume of our incredible fragrances.
Our wicks are made of 100% natural materials and contain no soy. Our wax is a proprietary coconut blend made of sustainably farmed coconuts and not only burns up to 90% cleaner than its 100% soy wax counterpart, but it also maintains the integrity and maximum volume of our incredible fragrances.
Voluspa products are sustainable, ecologically-sound and pesticide-free. While we make every attempt to source the most organic ingredients, when possible, our products may contain synthetic ingredients used to achieve a particular aroma.
With each candle use, always allow the wax to pool to the edges or sides of the vessel.
Note: This may take multiple hours but will prevent uneven burning or tunneling. If you feel there may be another issue affecting the performance of your candle, please email contact@thearvey.com
Trim wicks to ¼ of an inch before lighting your candle. This helps prevent soot and extends the life of your candle. Please visit our Product Use and Safety Page for more information.
So many ways! Please visit https://www.thearvey.com/candle-repurposing-101 for more info!
Great question! We offer a commentary sample on all orders $75+. We also offer customizable discovery sets for purchase so you can find the scent that suits you best. https://www.thearvey.com/build-your-own
